Connecting with customers is easy with built-in smart review responses and powerful review insights backed by artificial intelligence.
Reputation Manager helps cut through the clutter associated with managing online reputations. Gain control over the most important aspects of your reputation, including reviews, listings, and social media.
With over 33 million local reviews on Yelp alone, it’s clear that customers are sharing their opinions online. Seventy-two percent of consumers say they trust online reviews as much as personal referrals, so whether it’s a testimonial, a detailed article on someone’s blog, or an offhand comment on Twitter, people are now chatting 24/7 — and local restaurant owners need to be paying attention.
The reputation of your restaurant is both what you say about yourselves and what others say about you. Managing reputation is nothing new; what’s new is how the internet and social media have changed the way restaurants are being defined and how fast their reputations spread.
Compile reviews from dozens of sites so you can easily see what’s being said about a business online.
Improve search rank by identifying online business listings that are inaccurate or missing from essential directories and online listing sources.
Monitor where your restaurant is mentioned in a variety of sources, including news sites, blogs and social networks. Plus, highlight the most positive and negative mentions using automated sentiment analysis.
Use competitive benchmarking to see how your restaurant stacks up to the competition on social media outlets and local search.
Respond to Google and Facebook reviews in just two clicks using pre-loaded default templates. Plus, you can edit or delete any templates and customize your own.
With Customer Voice, you have the power to gather customer experiences to boost online star power and drive more business. Win the trust of new customers, collect their valuable feedback and show up where they are looking.
Use happy customers to win new customers: Leverage the voice of brand champions to improve your online word-of-mouth. Invite existing customers to share their experiences online so new customers know you can be trusted.
Collect feedback to better your business: Ensure customers are getting what they want and expect. Invite them to share their experiences so you can put their valuable feedback to work.
Build a targeted presence across popular review sites: Make sure your reviews show up where your customers spend the most time. Focus on collecting feedback on the review sites that impact your business.
Shine in local search: Maximize the SEO benefits of positive customer experiences. Gathering authentic reviews will help your restaurant show up in search so new customers can find you.
Reach customers wherever they are: Customer Voice gives you the flexibility to request reviews on the medium that works best for your customers—either text message or email.
Online reviews are one of the best ways to keep track of customer experiences and impressions. But even if a business has a good relationship with its customers, it takes time to build a strong base of online reviews without some assistance.
Responding to every review, positive or negative, is key to establishing a happy customer base. When customers take the time out of their day to leave a kind review, it is in your best interest to make sure those customers feel seen and heard too!
Responding to online reviews shows current and potential customers that their feedback and their business is valued, causing them to choose your restaurant over your competitors.
Search engines only want to recommend the most credible businesses, and one way you can build this credibility is by having your online reviews consistently responded to.
